Meriaura Group’s quality management system was audited in June to comply with the new ISO 9001:2015 standard. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
What was then evaluated in the audit? Often the management system is seen as a manual of directives. However, it is not about papers, it is about doing and acting. The recent evaluation therefore examined what has been done and to what extent in accordance with the principles of quality management. These principles include customer orientation, leadership, full participation of people, processional approach, improvement, evidence-based decision-making and relationship management. The most important is customer focus: we want our customers to be happy and satisfied with our service.
Ismo Saaros, Director of Project Management at VG-Shipping has been developing our quality management system during the past year. The job got done and now it’s time for him to take a break. We thank Ismo for the years he has worked with us and wish him good luck with the future challenges!