Our new organization wants to see happy customers
We announced in our last newsletter that Meriaura is undergoing a phase of strong growth, expanding both its fleet and trading area. We have strengthened our customer service team accordingly with two new ship-operators, Henna-Mari and Maria, who joined our team in January. We are committed to providing top class service throughout the process starting from the very first contact, providing regular updates before and during the voyage, and ending with the paperwork.
Furthermore, we have made new arrangements for ensuring best possible customer service. For every contract customer we have appointed a responsible chartering manager. Each chartering manager forms a team together with a ship operator, the idea being that these people work closely together ensuring the optimal performance for every single voyage. In practice this means that in dry bulk chartering we have three teams that are responsible for their designated fleet of vessels more or less the same size. Needless to say the teams are working very closely together to optimize traffic and customer service. I myself, as the new Vice Managing Director of Meriaura, am coaching the teams, and in charge of all operations.
Our project sales team is organized similarly – the people in charge taking care of the entire process from sales to execution. Our technical department, forming an important part of our customer service, assists with planning and documentation whenever necessary. See our whole team and contact details.
On behalf of the whole
team, I would like to wish You Happy Easter!
Vice Managing Director
Meriaura Group ordered 2 newbuildings
Meriaura Group is strengthening its position at shipping market by expanding and regenerating its fleet. Meriaura signed a contract with Dutch shipyard Royal Bodewes for building two 4700DWT VG EcoCoasterTM general cargo vessels. The delivery of the first vessel is due at the end of July, 2016 and the second will follow three months later. Building of the hulls of the vessels started in March 2015 in Szczecin, Poland.
VG EcoCoasterTM is designed to cause considerably less environmental impact than conventional dry cargo vessels. The hull and machinery of the newbuildings are optimized to the speed of 10,5 knots in open water conditions. Power required for Ice Class 1A is achieved by a diesel electric driven booster unit. The aim is to almost halve the fuel consumption compared to conventional dry cargo vessels of similar type and size, and thereby also cut emissions remarkably. The vessels will be equipped with a dual fuel system, main engine ABC 8DZC being suitable for biofuel and MGO. Biofuel for the vessels is produced in VG-Shipping’s (part of Meriaura group) own refinery located in Uusikaupunki.
The regeneration of the Meriaura fleet aims to lower fuel consumption and GHG emissions. “Our goal is that in five years’ time at least 50% of our fleet consists of fuel efficient and low emission EcoCoasters that are run by recycled oil -based biofuel. Designing of a larger EcoCoaster is under process” says Jussi Mälkiä, President of Meriaura Group.
Aranda shifting to bio-oil under VG-Shipping’s management
VG-Shipping and The Finnish Environment Institute (SYKE) have renewed their contract for managing the research vessel Aranda. VG-Shipping won the competitive bidding already for the third time since 2006. The management includes crewing, operating and technical management of the vessel.
During spring 2015 VG-Shipping will introduce VG Marine EcoFuelTMto Aranda. Since January 2015 EcoFuel has already been used for heating in Aranda. Aranda’s carbon footprint decreases remarkably after shifting to domestic VG Marine EcoFuel. EcoFuel is processed from food industry side streams and and recycled vegetable oils at VG-Shipping’s own refinery in Uusikaupunki.
Development Manager Juha “Roope” Flinkman from SYKE is satisfied with the ten-year cooperation with VG-Shipping. “VG-Shipping’s management has been very cost-effective. Shifting to bio oil is a remarkable advantage for environment and climate and for our image as well. This would have not been possible without such an innovative partner as VG-Shipping and Meriaura Group.” he says.